Frequently asked questions
FAQ
What is lash serum?
Lash serum is a cosmetic product designed to enhance the appearance of your eyelashes. It typically promotes growth, thickness, and overall health of the lashes.
How does lash serum work?
Lash serums contain active ingredients that feeds and condition the lashes, helping to promote growth and prevent breakage. Many serums include peptides, vitamins, and botanical extracts.
Who can use lash serum?
Lash serum is suitable for most people. However, if you have sensitive skin or specific eye conditions, it’s best to consult with a healthcare professional before use.
Application Questions
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How do I apply lash serum?
- Start with clean, dry lashes.
- Using the applicator, apply a thin line along the base of your upper lashes.
- Avoid applying to lower lashes.
- Use once daily, preferably at night.
Can I wear mascara while using lash serum?
Yes, you can wear mascara. However, for best results, we recommend applying the serum at night and allowing it to absorb before applying makeup.
Safety and Concerns
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Is lash serum safe?
When used as directed, lash serums are generally safe. However, some individuals may experience mild irritation or allergic reactions. Always perform a patch test before full application.
What should I do if I experience irritation?
If you experience irritation, discontinue use immediately and consult a healthcare professional.
Can lash serum cause changes to eye color?
Some ingredients in lash serums may cause changes in eye pigmentation in rare cases. Consult with a doctor if you have concerns.
Product Questions
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What ingredients should I look for in a lash serum?
Look for ingredients like peptides, biotin, hyaluronic acid, and vitamins (like B5 and E) that support lash health and growth.
Is your lash serum cruelty-free?
Yes, we are proud to say that our lash serum is cruelty-free and not tested on animals.
Can I use lash serum if I have eyelash extensions?
Yes, but use caution. Apply the serum only to the natural lashes and avoid direct contact with the extensions to prevent weakening the adhesive.
Shipping and Returns
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What is your shipping policy?
We offer standard shipping on all orders. Expedited options are available at checkout. Orders are typically processed within 1-2 business days.
What is your return policy?
If you are not satisfied with your purchase, you may return it within 30 days for a full refund. Please ensure the product is unopened and in its original packaging.